Shipping

THE AVERAGE DELIVERY TIME FOR OUR PACKAGES:

Once an order is placed, we need 1 - 3 business days to process the order. Usually, this takes one business day, but if you order on a Friday evening or during the weekend, it may take a little longer.

Once your order is processed, it will be shipped, and the delivery takes an average of 8 - 12 business days. We strive to make the ordering and delivery process as simple as possible for our customers. However, if you have any questions or concerns, please do not hesitate to contact our customer service team. Below, we explain how your order is processed and delivered.

PLACING AN ORDER:

The ordering process at Shopnaam is as simple as possible. First, you need to go to the product page and add the product you want to your shopping cart. Click the black button "Add to Cart" to do this.

It is important to check that you have selected the correct variants. If everything is correct, click the "Proceed to Checkout" button. On the information page, you need to enter the correct address details. Make sure all information is accurate. Once this information is correctly filled in, you can click on the "Continue to Shipping" button.

On the "Shipping" page, you have the opportunity to review the entered address details. It is also stated that every shipment is completely free. As a token of appreciation to our customers, we always cover the shipping and delivery costs. You can now proceed by clicking on the "Continue to Payment" box.

At the payment options, you have a choice between several payment methods. On hellostella.com, all payment options are SSL-encrypted, which means you can always trust a secure payment environment.

  • Klarna (deferred payment)
  • Credit Card (AMEX, Mastercard, Maestro, Visa)
  • Paypal account
  • EPS
  • Immediate

After selecting the appropriate payment method, you need to click the "Complete Order" box and will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. If you encounter any issues with your order, you can always contact us.

SHIPPING COSTS:

We cover the shipping costs for every order. All our products are delivered to your home 100% free of charge. There is also no minimum order quantity required.

SHIPPING YOUR ORDER:

Found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That’s why we make sure your order is processed and shipped as quickly as possible.

To ensure that we can charge fair prices for our products, we have chosen to gather packages in large quantities and ship them all at once once we have reached our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.

PLEASE NOTE:

Like many other online stores, we are very busy and delays may occur. Please keep this in mind when placing your order. We will do our best to ship your order as quickly as possible.